Privacy Policy

1Who We Are

OyeRide is a ride-hailing and delivery service operating in Kasoa, Ghana. We connect passengers and package senders with nearby motorcycle and bicycle riders through our mobile app and web platform.

This Privacy Policy applies to all users of the OyeRide mobile application, web application at oye-ride.web.app, and our official website at oye-official.web.app.

By using any OyeRide service, you agree to the collection and use of your information as described in this policy.

2Information We Collect

We collect the following categories of information:

Information you provide directly:

• Full name and phone number (required to create an account)
• Email address (optional, for account recovery)
• Profile photo (optional)
• Payment method details (currently cash — no card data stored)
• Package details when booking a delivery (item description, recipient name)
• Ratings and feedback you submit after a trip

Information collected automatically:

• GPS location data (pickup, destination, and live location during a trip)
• Device information (device model, operating system, unique device ID)
• App usage data (screens viewed, features used, timestamps)
• FCM push notification token (to deliver ride alerts)
• IP address and browser type (for web app users)

Information from drivers about you:

• Trip completion status and any reported issues
• Driver rating of your behaviour as a passenger

3How We Use Your Information

We use your information for the following purposes:

• To provide the service — matching you with nearby drivers, calculating fares, tracking rides, and processing bookings
• To communicate with you — sending push notifications about your ride status, driver arrival, and booking confirmations
• To improve the app — analysing usage patterns to fix bugs and add features
• To ensure safety — verifying driver and passenger identities and investigating reported incidents
• To apply promotions — verifying eligibility for discounts such as our new user 10% promo
• To comply with the law — meeting any legal obligations that apply to us in Ghana

4How We Share Your Information

We share limited information only where necessary:

• With your assigned driver — your name, pickup location, destination, and phone number are shared so your driver can find and contact you
• With the recipient of a delivery — if you book a delivery, the recipient's name and address are shared with the rider completing the delivery
• With Firebase (Google) — we use Google Firebase for our database, authentication, and push notifications. Firebase processes data under Google's privacy standards
• With Google Maps — location data is sent to Google Maps APIs to calculate routes, distances, and fares

5Location Data

Location is core to what OyeRide does. Here is exactly how we use it:

• When you book a ride — your pickup location is shared with nearby drivers so they can accept your request
• During a trip — your live location and your driver's live location are shared with each other so you can both track the trip in real time
• Background location (drivers only) — if you are a registered OyeRide driver and you are online, your location is tracked continuously so passengers can see nearby available riders. This only happens while you are actively signed in and set to "online" in the driver app
• Passengers — we do not track your location in the background when you are not actively on a trip

You can revoke location permission at any time in your phone settings, but the app will not function without it.

6Push Notifications

We send push notifications to keep you informed about your trips. These include:

• Driver accepted your ride request
• Driver is arriving at your pickup location
• Your ride or delivery has been completed
• Ride cancellation alerts
• New incoming ride requests (for drivers)

You can disable push notifications in your phone settings at any time. Note that disabling notifications means you will not receive real-time alerts about your trips.

We store your FCM (Firebase Cloud Messaging) token on our servers to deliver these notifications. This token is deleted when you log out.

7Data Retention

We keep your data for as long as your account is active or as needed to provide the service:

• Account data — retained while your account exists. Deleted within 30 days of account deletion request
• Trip history — retained for 2 years for dispute resolution and legal compliance, then permanently deleted
• Location data — live location data is not stored beyond the duration of a trip. Pickup and destination addresses are stored as part of trip history
• Push tokens — deleted immediately on logout

To request deletion of your account and data, contact us at the email address below.

8Your Rights

You have the following rights regarding your personal data:

• Right to access — you can request a copy of all data we hold about you
• Right to correction — you can update your name, phone number, and profile photo at any time in the app settings
• Right to deletion — you can request that we delete your account and all associated personal data
• Right to withdraw consent — you can revoke location or notification permissions at any time in your phone settings
• Right to complain — if you believe we have mishandled your data, you have the right to raise a complaint

To exercise any of these rights, contact us using the details in Section 13 below. We will respond within 14 days.

9Security

We take the security of your data seriously. Our security measures include:

• All data is transmitted over HTTPS (encrypted in transit)
• Our database (Google Firebase Firestore) is protected by Firebase Security Rules that prevent unauthorised access
• Authentication is handled by Firebase Authentication — we never store raw passwords
• FCM push notification tokens are stored securely and deleted on logout
• Access to our admin systems is protected by multi-factor authentication

No system is 100% secure. If you believe your account has been compromised, contact us immediately.

10Children's Privacy

OyeRide is not intended for use by anyone under the age of 13. We do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately and we will delete the information from our systems.

11Third-Party Services

OyeRide uses the following third-party services. Each has its own privacy policy:

• Google Firebase — database, authentication, push notifications, and hosting. Firebase Privacy
• Google Maps Platform — maps, route calculation, and geocoding. Google Privacy Policy
• Google Cloud Functions — server-side processing for notifications and ride matching

We do not use advertising networks, analytics trackers (e.g. Google Analytics), or social media tracking pixels on our platform.

12Changes to This Policy

We may update this Privacy Policy from time to time as our services evolve. When we make significant changes, we will:

• Update the "Last Updated" date at the top of this page
• Send a push notification to all app users
• Display a notice in the app on next login

Your continued use of OyeRide after any changes means you accept the updated policy. If you do not agree, you may delete your account and stop using the service.

13Contact Us

If you have any questions, concerns, or requests about this Privacy Policy or your personal data, please contact us:

• Company: OyeRide Hailing Service
• Location: Kasoa, Central Region, Ghana
• Email: oyeride01@gmail.com
• Website: oye-official.web.app