Delete from the App
If you still have the Oye Ride app installed, the fastest way is to delete your account directly from within the app.
- 1 Open the Oye Ride app and sign in
- 2 Go to Profile → Settings → Account
- 3 Tap "Delete Account" and confirm
Your data will be removed from Firebase Authentication, Firestore, and all associated services within 7 days.
Request via Email
Don't have the app anymore? Send us a deletion request from the email address linked to your Oye Ride account.
Send Deletion EmailOpens your email client with a pre-filled message
What We Delete
Here's exactly what gets removed when you delete your account.
Account Profile
Name, email, phone number, password, and all profile fields — deleted from Firebase Auth.
Trip History
All ride and delivery records, pickup/drop-off addresses, and route data — removed from Firestore.
Device & Tokens
Push notification tokens, device info, and session data — fully wiped.
What May Be Retained (Legally Required)
- Legal dispute records — if your account is involved in an ongoing investigation or dispute, data may be retained until resolution.
- Anonymized analytics — aggregated, non-personal data that cannot be linked back to you.
Deletion Timeline
Day 0 – Request Received
We acknowledge your deletion request via email within 24 hours.
Within 7 Days – Data Erased
Your Firebase Auth account, Firestore documents, and all linked data are permanently deleted.
Day 7 – Confirmation Sent
You receive a final confirmation email that your data has been erased.
Under GDPR, we have up to 30 days to comply. We aim to complete all deletions within 7 days.
Account Deletion FAQ
Changed Your Mind?
If you have feedback or an issue we can fix, we'd love to hear from you before you go.